You may return Colourverse or Cardiologee items within 14 days of delivery for a full refund if the item is defective or damaged or not what you ordered. If the item is damaged, please take a photograph and email it to us before returning the goods
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you change your mind, please get in touch with your reasons before returning the goods. Refunds are at our discrection in such cases and the shipping costs are yours.
Third-party and Drop-shipped Items
The return policy for third-party or drop-shipped items (sent directly from the manufacturer or suppplier) vary but in most cases we'll make arrangements for refund if you've clearly received damaged, defective goods or an incorrect order.
Some of our suppliers may not be so generous and we can't be left with the costs so please get in touch to discuss. Shipping may be at your expense in some cases.
In most cases we can ship anywhere but drop-shipped items (sent directly from the manufacturer or suppplier) may not be able to be sent to some destinations. We try and make this clear in such cases but we're not always made aware of the limitations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We're a small indepdendent supplier and do not charge VAT or tax on items we manufacturer but we pass on any taxes we are liable for when selling third-party goods.
In most cases, the price you see is inclusive of all taxes.
The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.
Policy key definitions:
- "I", "our", "us", or "we" refer to the business, [Business name & other trading names].
- "you", "the user" refer to the person(s) using this website.
- GDPR means General Data Protection Act.
- PECR means Privacy & Electronic Communications Regulation.
- ICO means Information Commissioner's Office.
- Cookies mean small files stored on a users computer or device.
Key principles of the General Data Protection Regulation (GDPR):
Under the GDPR we control and / or process any personal information about you electronically using the following lawful bases.
Lawful basis: Consent
Where our purpose for processing is: handling your account and order
Which is necessary: to process payment, delivery of goods and subsequent order checking.
We process your information in the following ways:
- We retain your records to allow for order fullfillment and subsequent order status checking.
- Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
- Sharing your information: We do not and will never share your information with third parties at any time.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Some cookies are required to enjoy and use the full functionality of this website.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Fair & Transparent Privacy Explained
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Sponsored links, affiliate tracking & commissions
Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.
We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.
If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal date" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.
Our EMS provider is; [name of provider here]. We hold the following information about you within our EMS system;
- Email address
- I.P address
- Subscription time & date
Resources & further information
- Overview of the GDPR - General Data Protection Regulation
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations 2003
- The Guide to the PECR 2003
- Small business GDPR policy template